Postnatal & Newborn Operations Manual

Breath Medical Homecare: Postnatal & Newborn Operations Manual

Standard Operating Procedures (SOP) for Clinical Excellence

Module 1: Professional Conduct & Etiquette

  • The Breath Medical Homecare Identity: Uniform standards, punctuality, and the "Guest in the Home" philosophy.
  • Cultural Competency: Navigating Saudi household dynamics, prayer times, and gender-specific privacy.
  • The "Silent Operator" Protocol: Maintaining a professional distance while providing 24/7 support.
  • Confidentiality & NDA: Strict rules on social media, photography, and family privacy.

Module 2: The "Golden Window" Clinical Protocols

  • Maternal Recovery (Post-Op/Postnatal): * Surgical site (C-section) infection monitoring.

    • Pain management and medication scheduling.
    • Postpartum depression/anxiety screening (The Edinburgh Scale).

  • Neonatal Specialist Care:

    • The "Safe Sleep" Mandate: Strict adherence to SIDS prevention.
    • Jaundice Surveillance: Visual assessment and pediatrician escalation triggers.
    • Umbilical & Hygiene Care: Sterile techniques for cord and circumcision care.

Module 3: Documentation & Data Management

  • The Breath Medical Homecare Clinical Log:

    • Feeding/Diapering Tracking: Ensuring 6+ wet diapers/day.
    • Weight Gain Monitoring: Recognizing normal vs. clinical loss.
    • The Nurse-to-Family Handover: Daily morning "briefing" to parents.

  • The Physician Update: How to communicate with the family’s Pediatrician or OBGYN.

Module 4: Incident Response & Emergency Management

  • The "BE FAST" Protocol: Stroke recognition in the postpartum mother.
  • Infant Respiratory Distress: Recognition and immediate intervention steps.
  • Conflict Resolution: Managing family expectations vs. clinical safety.
  • The Replacement Protocol: Handling staff illness or family compatibility requests.

Module 5: Business Operations & Growth

  • Service Tiers (Quotation Management): 12-hour Night vs. 24-hour Live-in options.
  • Contract Management: Managing the Service Agreement and final discharge.
  • Brand Advocacy: The Review Request Email and the "Day 60" check-in call.
  • Referral Incentives: Encouraging families to share their Breath Medical Homecare experience.